My husband and I recently completed a full master bath remodel with Brian Holder and his crew. I wanted to take this opportunity to tell you about our experience. This was our second remodel so I went into the project a bit jaded given that my first experience with another contractor was just horrible. In the end, the work on our fist remodel was good but the experience was not worth it. When I found Classic Construction on Angie’s list and read the reviews, I thought they must be exaggerating about how great the entire process was; specifically, how Brian handled the project. I interviewed several contractors but Brian was by far the most helpful and had more ideas and resources in the first meeting than anyone else. He recognized that for me, visualizing the new floor plan was an important first step in allowing me to make the other decisions that come fast once things get started. Brian suggested that I contact Mitch Glasgow to see if one of his drawings might help – who knew? The work with Mitch was exactly what I needed to give me the confidence to go forward with the things I’d thought about doing for at least a year. From that point forward – everything couldn’t have been smoother. I am compelled to write you because I think I have a unique perspective given that I am a partner in a small wealth management firm – I understand what it means to take care of a client. To me the things that make the biggest difference are below: Set appropriate expectations; Be responsive – emails, phone calls; Anticipate questions and concerns; Manage your team effectively; Always be transparent regarding fees; Give advice based on expertise proactively; Follow up! I’m always interested in how other professionals manage the interface with a client that include all the skills above; particularly when I’m the client. Brian aced it – at every turn exceeding expectations. At every point in the project I knew what was going to happen and when. The quality of the work is outstanding. The attention to detail shows in every inch of the room and I truly felt like it was as important to Brian as it was to me. I have, and will continue to recommend Brian and Classic Construction to anyone interested in working with a contractor. I will now join the ranks of the gushing Angie’s List reviewers with gratitude that I found Brian and Classic Construction!
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